Privacy Policy

Privacy Policy

1. Data Controller

The data controller is:

SAS JCOM
13C Grande Rue de Marosse
71370 Saint-Germain-du-Plain
France

RCS Chalon-sur-Saône 889 070 579
Share capital: EUR 10,000
VAT number: FR33 889070579

SAS JCOM operates the JCOM Dental brand and complies with Regulation (EU) 2016/679, known as the General Data Protection Regulation (GDPR).

2. Purpose of this Privacy Policy

SAS JCOM is committed to protecting your privacy and personal data.

This Privacy Policy explains what information may be collected through the JCOM Dental international website, why it is collected, how it is used and what rights you have.

This website is an information website. It does not allow products to be ordered or paid for online.

International professional customers may contact SAS JCOM through the contact form or by email to request product information, technical assistance, a quotation or a distribution partnership.

3. Personal Data Collected

When you contact SAS JCOM, we may collect the following information:

  • laboratory or company name;

  • first name and surname;

  • professional email address;

  • telephone number;

  • country;

  • subject and content of your message;

  • information required to prepare a quotation;

  • information relating to subsequent professional correspondence;

  • technical connection data generated when using the website.

Fields marked with an asterisk in the contact form are mandatory. Without this information, SAS JCOM may be unable to respond to your enquiry.

No credit card details or online payment information are collected through this website.

4. Purposes of Processing

Your personal data may be used to:

  • respond to enquiries submitted through the website;

  • provide product or technical information;

  • prepare and send quotations;

  • manage accepted quotations, orders, invoicing and deliveries;

  • communicate with customers and distributors;

  • manage complaints, product enquiries and after-sales support;

  • meet accounting, tax, regulatory and legal obligations;

  • ensure the security and proper operation of the website;

  • establish, exercise or defend legal claims.

The information provided to individuals must be clear, accessible and include the purposes, legal basis, recipients, retention period and applicable rights. (CNIL)

5. Legal Bases

Depending on the situation, the processing of your personal data is based on:

  • steps taken at your request before entering into a contract, particularly when preparing a quotation;

  • performance of a contract after acceptance of a quotation;

  • compliance with legal and regulatory obligations;

  • the legitimate interests of SAS JCOM in managing professional relationships, securing its website and responding to enquiries;

  • your consent, where consent is specifically required, particularly for certain cookies or marketing communications.

6. Recipients of Personal Data

Your personal data is accessible only to persons who need it for the purposes described in this Privacy Policy.

It may be shared, where necessary, with:

  • authorised SAS JCOM personnel;

  • website hosting and technical service providers;

  • email and communication service providers;

  • accountants, legal advisers and professional insurers;

  • banks and payment service providers when payment is made following acceptance of a quotation;

  • carriers, customs agents and logistics providers;

  • public authorities where disclosure is required by law.

SAS JCOM does not sell or rent personal data or mailing lists.

Service providers may process personal data only for the services entrusted to them and in accordance with applicable confidentiality and data-protection requirements.

7. Data Retention

Personal data is retained only for as long as necessary for the purpose for which it was collected and to comply with applicable legal obligations.

In general:

  • unanswered or unsuccessful commercial enquiries may be retained for up to three years after the last contact;

  • data relating to customers, quotations, orders, invoices and accounting records may be retained for the periods required by French commercial, accounting and tax law;

  • technical logs may be retained for a limited period for website security and troubleshooting;

  • cookie retention periods depend on the category of cookie and the choices made through the consent tool.

The CNIL recommends defining a retention period linked to each processing purpose rather than retaining personal data indefinitely. (CNIL)

8. Data Security

SAS JCOM implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

The website uses an encrypted HTTPS connection. Access to stored information is limited to authorised persons and service providers who require access for their duties.

However, no internet transmission or electronic storage method can guarantee absolute security.

9. International Data Transfers

Some technical providers may process data outside France or outside the European Economic Area.

Where such transfers occur, SAS JCOM takes reasonable steps to ensure that they are covered by an appropriate legal safeguard, such as an adequacy decision, standard contractual clauses or another mechanism recognised by the GDPR.

10. Your Rights

Under the GDPR, you may have the following rights:

  • right of access: obtain confirmation that your data is being processed and receive a copy;

  • right to rectification: correct inaccurate or incomplete information;

  • right to erasure: request deletion where the legal conditions are met;

  • right to restriction: request temporary restriction of processing in certain circumstances;

  • right to object: object to processing based on legitimate interests or to direct marketing;

  • right to data portability: receive certain data in a structured, commonly used and machine-readable format;

  • right to withdraw consent: withdraw consent at any time where processing is based on consent;

  • right to lodge a complaint: submit a complaint to the competent supervisory authority.

These rights are subject to the conditions and limitations provided by applicable law. (CNIL)

To exercise your rights, please use the contact form available on this website and clearly identify your request.

SAS JCOM may request reasonable proof of identity where necessary to prevent unauthorised disclosure of personal data.

You may also lodge a complaint with the French supervisory authority:

Commission Nationale de l’Informatique et des Libertés — CNIL.

11. Cookies and Similar Technologies

The website may use cookies or similar technologies required for its operation, security, audience measurement or advertising.

Cookies that are not strictly necessary are placed only after the user has given valid consent through the website’s cookie-management tool.

Users must be informed and must generally consent before non-essential cookies are stored or read. Refusing cookies should be as easy as accepting them. (CNIL)

You may modify or withdraw your choices at any time through the cookie settings available on the website.

12. Analytics and Advertising Services

Where enabled and accepted by the user, the website may use services such as Google Analytics, Google Ads or similar tools to:

  • measure website traffic and performance;

  • understand how pages are used;

  • assess the effectiveness of advertising campaigns;

  • display or measure personalised advertising.

These services must remain blocked until consent has been given, unless a particular audience-measurement configuration meets the strict conditions for exemption defined by the CNIL. (CNIL)

The exact services used should correspond to those listed in the website’s cookie-consent tool.

13. Changes to this Privacy Policy

SAS JCOM may update this Privacy Policy to reflect changes in the website, its services, applicable law or its service providers.

The version published on this website is the version currently applicable.

Last updated: 17 July 2026.